Privacy

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PrivacyPolicy

Your privacy matters to us. This policy explains how we collect and use your data.

Privacy Policy

This Privacy Policy describes how tonerone.co.uk (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as Personal Information.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Device information

  • Examples collected: browser version, IP address, time zone, cookie information, viewed pages/products, search terms, and how you interact with the Site.
  • Purpose: to load the Site accurately and perform analytics to optimize the Site.
  • Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
  • Disclosure: shared with processors Shopify and Zoho Inventory.

Order information

  • Examples collected: name, billing address, shipping address, payment details, email, and phone number.
  • Purpose: to process payments, arrange shipping, provide confirmations, communicate with you, and screen for fraud/risk.
  • Source: collected from you.
  • Disclosure: shared with processors Shopify and Zoho Inventory.

Customer support information

  • Purpose: to provide customer support.
  • Source: collected from you.

Sharing Personal Information

We share Personal Information with service providers to help provide services and fulfil contracts.

Behavioural Advertising

We may use Personal Information for targeted advertising and marketing communications.

You can opt out via Facebook, Google, and Bing ad settings, and through: http://optout.aboutads.info/

Using Personal Information

We use personal information to provide services, including sales, payments, shipping, fulfilment, and updates on products and offers.

Lawful basis (GDPR)

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of vital interests
  • Public interest tasks
  • Legitimate interests that do not override your rights and freedoms

Retention

When you place an order, we retain your Personal Information unless and until you ask us to erase it.

Automatic decision-making

We do not engage in fully automated decision-making that has a legal or significant effect on you. Shopify may use limited automated fraud-prevention checks.

Your rights

GDPR

EEA residents can access, port, correct, update, or erase Personal Information. Contact us via contact form or admin@tonerone.co.uk.

Data may be processed in Ireland and transferred outside Europe for storage/processing, including Canada and the United States. GDPR details: https://help.shopify.com/en/manual/your-account/privacy/GDPR

Cookies

Cookies are small files downloaded to your device. We use functional, performance, advertising, and social/content cookies.

Cookies Necessary for Store Functionality

  • _ab: access to admin
  • _secure_session_id: storefront navigation
  • cart, cart_sig, cart_ts: cart and checkout
  • checkout_token, secret: checkout
  • secure_customer_sig, storefront_digest: customer login
  • _shopify_u: customer account updates

Reporting and Analytics Cookies

  • _tracking_consent: tracking preferences
  • _landing_page, _orig_referrer: landing page tracking
  • _s, _shopify_fs, _shopify_s, _shopify_y, _y: Shopify analytics
  • _shopify_sa_p, _shopify_sa_t: marketing/referral analytics

Cookie duration may be session-based or persistent. You can control cookies in browser settings, but blocking cookies may affect site functionality.

More cookie information: https://www.allaboutcookies.org

Do Not Track

Because there is no consistent industry standard for Do Not Track signals, we do not alter our data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Contact

For questions or complaints, contact admin@tonerone.co.uk or write to TonerOne Ltd, 24 Huntingdon Street, St Neots, PE191BB, United Kingdom.

Last updated: 27/10/2020